Last updated: October 29, 2026
At Fireplace Gallery New York, your trust matters to us. Just as we believe in providing honest advice, thoughtful service, and lasting quality in everything we do, we are committed to respecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how Fireplace Gallery New York (“Fireplace Gallery,” “we,” “us,” or “our”) collects, uses, stores, protects, and shares information when you visit fireplacegalleryny.com, explore our fireplace collections, contact our team, request an estimate, or inquire about our products and services.
We encourage you to review this policy to understand what information we may collect, why we need it, and the choices available to you.
1. Who We Are
Fireplace Gallery New York is a fireplace showroom and service provider based in Farmingdale, Long Island, serving homeowners, designers, contractors, and businesses throughout Long Island, New York City, and surrounding communities.
Our business provides fireplace sales, design consultations, installation services, maintenance, repairs, and related fireplace solutions.
Business contact information:
Fireplace Gallery New York
1210 Broadhollow Road
Farmingdale, NY 11735
United States
Telephone: +1 (631) 270-4232
Email: fireplacegallerynyc@gmail.com
Website: https://fireplacegalleryny.com/
For questions concerning this policy, personal information, or privacy-related requests, please contact us using the information above.
2. Information We Collect
We collect information that is reasonably necessary to operate our website, respond to inquiries, provide customer service, and improve the experience of people exploring our products and services.
2.1. Information You Provide Voluntarily
When you submit a contact form, request a consultation, ask for an estimate, or communicate directly with us, we may collect:
- Your first and last name.
- Your email address.
- Your telephone number, when provided.
- The subject and content of your inquiry.
- Information about fireplace models, brands, or services that interest you.
- Project descriptions, installation requirements, and property details you choose to share.
- Preferred communication methods or appointment information.
- Other information you voluntarily include in communications with our team.
We use this information primarily to understand your needs, answer questions, prepare relevant recommendations, and communicate about products or services you request.
Please avoid submitting sensitive personal information, such as Social Security numbers, payment card details, medical records, or government identification numbers, through our general website contact forms.
2.2. Technical and Website Usage Information
When you browse our website, certain technical information may be processed automatically by our hosting environment, security systems, and website technologies.
This information may include:
- Internet Protocol (IP) address.
- Browser type and version.
- Device type and operating system.
- Pages visited and requested resources.
- Dates and times of website requests.
- Referring website or traffic source.
- Approximate geographic location inferred from network information.
- Technical information needed to detect errors, prevent abuse, and maintain security.
The information actually retained depends on the hosting provider, security services, and active WordPress extensions.
2.3. Information from Direct Communications
When you contact us by telephone, email, WhatsApp, or another communication service, we may retain the information reasonably needed to respond to your inquiry, coordinate requested services, and maintain appropriate business records.
Communications through third-party platforms may also be processed by those platforms under their respective privacy policies.
3. How We Use Your Information
We process personal information for legitimate business and customer-service purposes, including:
- Responding to questions about fireplaces, brands, products, installation, and maintenance.
- Providing product information and personalized recommendations.
- Preparing consultations, project estimates, and service-related communications.
- Coordinating showroom visits and requested appointments.
- Maintaining customer relationships and relevant business records.
- Operating, troubleshooting, and protecting our website.
- Detecting spam, misuse, unauthorized access, and technical problems.
- Understanding website performance when optional analytics are enabled.
- Evaluating advertising performance when optional advertising technologies are permitted.
- Complying with applicable legal requirements and protecting legitimate business interests.
We do not require you to accept optional analytics or advertising technologies in order to submit an ordinary inquiry through our website.
4. Contact Forms and Consultation Requests
Our website provides contact forms that allow visitors to request information about fireplace models, installation services, consultations, showroom visits, and related projects.
When you submit a form, the information you provide is transmitted to our business through the configured WordPress email delivery system.
The dedicated Fireplace Gallery contact module is designed to send inquiries by email rather than maintaining a separate database of submitted contact messages. However, email providers, website infrastructure, backups, and independently installed WordPress extensions may retain relevant information.
Our forms also use technical protections designed to reduce spam and automated submissions. These protections may involve temporary processing of network identifiers for security and rate-limiting purposes.
We use the information submitted through our forms to respond to your request and support related customer communications.
5. Cookies and Similar Technologies
Our website may use cookies, browser storage, and similar technologies to support essential functionality, remember privacy choices, measure website usage, and manage optional advertising or embedded content.
Where our Privacy & Consent system is enabled, visitors can accept optional technologies, reject them, or select individual categories.
5.1. Strictly Necessary Technologies
These technologies support basic website functionality, security, and the storage of privacy preferences.
They may include WordPress session or security cookies where applicable and browser storage used to remember consent selections.
Necessary technologies remain available regardless of your optional cookie preferences.
5.2. Analytics Technologies
When Google Analytics 4 is configured and you permit analytics, we may use it to understand how visitors interact with our website.
This may involve information about page views, sessions, device categories, traffic sources, and website engagement.
Google Analytics may use cookies such as _ga and related identifiers, depending on its configuration.
Analytics technologies managed by our consent system are intended to remain disabled until the corresponding permission is provided.
5.3. Advertising Technologies
When enabled and permitted, Meta Pixel and related Meta advertising technologies may help us understand advertising campaign performance, measure conversions, and evaluate interest in our products and services.
These technologies may process browser information, website interaction events, campaign parameters, and advertising identifiers.
Depending on the configuration, technologies such as _fbp or _fbc may be used.
Advertising technologies managed by our consent system are intended to remain disabled until the applicable choice permits their use.
5.4. External Media and Maps
Some pages may provide embedded services or links from third-party providers, including Google Maps, social media platforms, and other external media services.
When an external service is loaded, its provider may receive technical information about your device and connection.
Our consent system supports controlling compatible embedded Google Maps content until permission for external media is provided.
Opening an external link, such as a Google Maps directions link, may take you directly to the third-party provider, where its own privacy terms apply.
5.5. Managing Your Preferences
You may change your optional privacy preferences using the Privacy choices link available in our website footer.
You may also use the Reject optional cookies option to disable optional technologies managed by our consent system.
Most browsers also allow you to manage or remove cookies and local storage through their privacy settings.
Changing your preferences will affect future activity controlled by our consent system. It will not necessarily remove information already received by a third-party provider.
6. Google Analytics and Meta Advertising
We may use Google Analytics 4 and Meta advertising services as part of our website measurement and local marketing activities.
These services help businesses evaluate website performance and understand the effectiveness of advertising campaigns.
When configured through our Site Manager consent system, the relevant tracking technologies are designed to respect the visitor’s corresponding preferences.
Other plugins, external tag managers, or independently configured third-party tracking systems may require additional controls.
For further information about these providers, please review:
7. Customer Reviews and Testimonials
Our website may feature publicly available customer reviews and testimonials relating to Fireplace Gallery New York.
These reviews may originate from third-party review platforms, including Google, and may be presented with attribution or through information obtained from review services such as Trustindex.
Depending on the available information and how a review is presented, displayed review details may include:
- The reviewer’s publicly displayed name.
- The individual rating, when verified.
- The review date, when available.
- The review content or an identified summary of the original review.
- An attribution identifying the review source.
Where reviews are summarized or edited for presentation, we aim to preserve their original meaning and distinguish summaries from direct quotations.
We do not intend to misrepresent reviews or attribute statements or ratings to individuals without a supporting source.
If you believe that a review attributed to you is displayed inaccurately or raises a privacy concern, please contact us so that we can review your request.
8. When We Share Information
We may share personal information with service providers when reasonably necessary to operate our business, respond to inquiries, or provide requested services.
Depending on the service involved, these providers may include:
- Website hosting and infrastructure providers.
- WordPress maintenance and website security services.
- Email delivery and business communication providers.
- Technical support and data backup services.
- Analytics providers when permitted and enabled.
- Advertising providers when permitted and enabled.
- Contractors or service partners involved in fulfilling a customer request.
- Government agencies or other parties when disclosure is required by applicable law.
We limit disclosures to information reasonably relevant to the applicable purpose.
We do not represent ordinary customer inquiries as authorization for unrelated disclosures or advertising uses.
Some privacy laws define certain advertising-related disclosures as a “sale” or “sharing” of personal information, even when no direct monetary payment occurs. Where applicable, visitors may exercise the corresponding opt-out choices through our privacy controls.
9. Data Retention
We retain personal information for as long as reasonably necessary to respond to inquiries, provide requested services, maintain legitimate business records, resolve disputes, and meet applicable legal obligations.
Retention periods vary depending on the type of information, its purpose, and the systems in which it is stored.
For example:
- Customer inquiries: may remain in business email systems for an appropriate customer-service and recordkeeping period.
- Project and service records: may be retained while needed for ongoing service, warranty matters, contractual obligations, or applicable legal requirements.
- Technical logs: may be retained according to the hosting provider’s and security systems’ configurations.
- Analytics and advertising records: are subject to the configured retention settings and the applicable providers’ practices.
- Privacy preference records: our Site Manager consent module is configured to retain pseudonymous consent decision records for up to 180 days.
Our consent decision records are designed to include a randomly generated browser token, the applicable privacy notice version, consent selections, and the decision date and time. They do not intentionally record a visitor’s name, email address, IP address, or device fingerprint in the consent record itself.
Information may be deleted, anonymized, or retained for longer where reasonably necessary or required by law.
10. Information Security
We recognize the importance of protecting personal information entrusted to our business.
We seek to apply reasonable administrative, technical, and organizational measures appropriate to the nature of the information we process.
These may include controlled access to business systems, website maintenance, security protections, appropriate service-provider arrangements, and procedures for responding to security incidents.
We consider applicable New York data-security requirements, including the New York SHIELD Act, when evaluating relevant safeguards and incident-response obligations.
Despite reasonable precautions, no method of electronic storage, website operation, or internet transmission can be guaranteed to be completely secure.
If you believe information you provided to us has been compromised, please contact us promptly.
11. Your Privacy Rights and Choices
Depending on where you live and which privacy laws apply to our business and your information, you may have certain rights concerning the personal information we maintain.
These may include the ability to:
- Request information about the personal data we hold concerning you.
- Request correction of inaccurate information.
- Request deletion of information, subject to applicable exceptions.
- Object to or restrict certain processing activities where legally available.
- Withdraw optional consent for website analytics or advertising technologies.
- Opt out of certain advertising-related disclosures where applicable law provides that right.
- Exercise other privacy rights available under applicable law.
We may request reasonable information to verify your identity before responding to a personal-data request.
Some information may need to be retained to meet legal obligations, complete requested transactions, address security concerns, or protect legitimate rights.
11.1. California Privacy Rights
California residents may have additional privacy rights under the California Consumer Privacy Act, as amended, where that law applies to our business.
Applicable rights may include requests to know, correct, or delete personal information, as well as choices concerning certain sales, sharing, or targeted advertising activities.
Our website provides a Do Not Sell or Share My Personal Information control intended to disable advertising tracking managed by our consent module.
Where required, we will consider verifiable requests in accordance with applicable privacy laws.
11.2. Global Privacy Control
Our consent module recognizes supported Global Privacy Control (GPC) browser signals and is designed to disable advertising tracking managed by that module when such a signal is detected.
Separately installed tracking technologies must be configured appropriately to respect applicable privacy choices and legal obligations.
11.3. Visitors Outside the United States
If you visit our website from the European Economic Area, the United Kingdom, or another jurisdiction with applicable data-protection requirements, additional rights or obligations may apply depending on the circumstances.
Where the GDPR or UK GDPR applies, relevant legal grounds for processing may include responding to requested pre-contractual steps, performing a contract, pursuing legitimate interests, complying with legal obligations, or obtaining consent for optional technologies.
Eligible individuals may also have rights relating to access, rectification, erasure, restriction, objection, portability, and complaints to the relevant data-protection authority.
Website and business information may be processed by service providers in the United States or other locations where those providers operate, subject to any legally required safeguards.
12. Third-Party Websites and Services
Our website may contain links to independent websites, fireplace manufacturers, product documentation, social networks, Google Maps, WhatsApp, and other external platforms.
These services maintain their own privacy policies and may collect information when you interact with them.
We encourage you to review the privacy practices of any external website or application before providing personal information.
Fireplace Gallery New York is not responsible for the privacy practices of independent third-party services that we do not control.
13. Children’s Privacy
Our website, fireplace products, and installation services are intended for a general adult audience and are not directed to children under the age of 13.
We do not knowingly solicit personal information from children under 13 through our website.
If you believe a child has provided personal information to us, please contact us so we can review the circumstances and take appropriate action.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, business operations, technology providers, privacy practices, or applicable legal requirements.
When changes are made, we will update the revision date at the beginning of this document.
Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes to relevant processing activities.
We encourage visitors to review this page occasionally.
15. Contact Us About Privacy
If you have any questions about this Privacy Policy, wish to update your privacy preferences, or would like to submit a request relating to your personal information, please contact our team.
Fireplace Gallery New York
1210 Broadhollow Road
Farmingdale, NY 11735
United States
Phone: +1 (631) 270-4232
Email: fireplacegallerynyc@gmail.com
Website: fireplacegalleryny.com
We will review privacy-related inquiries and respond as appropriate under applicable law.
Our Commitment to Your Trust
At Fireplace Gallery New York, relationships are built on trust. Whether you are exploring a new fireplace for your home, planning a renovation, or requesting professional installation or service, we believe your personal information deserves the same care and attention that we bring to every customer project.
Thank you for choosing Fireplace Gallery New York and for trusting us with your information.
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